"The congress is an opportunity to understand consumer profile, exchange ideas and experiences. " Rômulo de Mello Dias, President of Cielo
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"Conarec is an evidence of the transformation of the Brazilian market, of the concern of companies regarding customer service." Marco Rossi, President of Bradesco Seguros
It is useless if the consumer is aware but does not have the necessary information to fully demand his rights." Alfredo Lobo, Director of Quality, Inmetro
"The company that does not pay attention to its clients and tries to anticipate their expectations, will be dead in the medium term. " Otto Von Sothen, President of Pepsico
"Customer Capitalism is a trend. The sooner companies realize, accept and work for the customer; the better will be their performance." Luiz Eduarto Baptista da Rocha, President of Sky
"Generation Y has become a torment. Organizations have not yet managed to find a way to deal with a generation that has other ambitions, other rules and other values." Giuliano Donini,...
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